Get Answers to Your Questions
Find answers to common questions about our AI-powered chatbots, implementation process, pricing, and more.
What is Andross AI and how does it work?
Andross AI is a comprehensive platform that provides AI-powered chatbots and messenger bots for businesses. Our bots use advanced natural language processing to understand customer inquiries and provide intelligent, contextual responses. They can be deployed across multiple channels including websites, social media, and messaging platforms.
How quickly can I get started with Andross AI?
You can get started immediately with our free trial. Basic bot deployment typically takes 24-48 hours, while more complex custom workflows may take 3-5 business days. Our team provides full setup assistance and training to ensure smooth implementation.
What types of businesses can benefit from Andross AI?
Our AI bots are designed for businesses of all sizes across various industries including retail, healthcare, real estate, restaurants, professional services, e-commerce, and more. Any business that interacts with customers, manages appointments, or handles repetitive tasks can benefit from our solutions.
Do I need technical knowledge to use Andross AI?
No technical knowledge is required. Our platform is designed to be user-friendly with an intuitive interface. We provide comprehensive training, documentation, and ongoing support. For complex customizations, our technical team can handle the setup for you.
What channels do your bots support?
Our bots work across multiple channels including websites (live chat), Facebook Messenger, Instagram, WhatsApp, SMS, email, and can integrate with popular CRM and customer service platforms. We support omnichannel deployment for consistent customer experience.
Can the bots handle complex conversations?
Yes, our AI bots use advanced natural language processing and machine learning to understand context, handle multi-turn conversations, and provide relevant responses. They can also seamlessly escalate to human agents when needed for complex issues.
How do you ensure the bots understand my business?
We customize each bot with your specific business information, products, services, and common customer scenarios. The bots learn from your existing FAQ, knowledge base, and customer interaction history to provide accurate, brand-consistent responses.
Can I customize the bot’s personality and responses?
You can customize the bot’s tone, personality, and responses to match your brand voice. We provide templates and guidelines to help you create responses that feel natural and align with your company culture.
How does the integration process work?
Our integration process is straightforward:
1) Initial consultation to understand your needs
2) Bot configuration and customization,
3) Testing and refinement
4) Deployment across your chosen channels
5) Training and ongoing support.
Most integrations are completed within a week.
Can you integrate with my existing systems?
Yes, we integrate with popular CRM systems (Salesforce, HubSpot, Pipedrive), customer service platforms (Zendesk, Freshdesk), appointment scheduling tools (Calendly, Acuity), and many other business applications through APIs and webhooks.
What if I need to make changes after deployment?
Changes are easy to make through our user-friendly dashboard. You can update responses, add new conversation flows, and modify bot behavior in real-time. For major changes, our support team is available to assist you.
Do you provide training for my team?
Yes, we provide comprehensive training including live sessions, video tutorials, documentation, and ongoing support. We ensure your team is comfortable managing and optimizing the bots for maximum effectiveness.
How much does Andross AI cost?
We offer flexible pricing plans starting from $99/month for basic chatbot functionality. Pricing varies based on the number of conversations, channels, and advanced features needed. Enterprise plans with custom features are available. Contact us for a personalized quote.
Is there a free trial available?
Yes, we offer a 14-day free trial with full access to our platform features. No credit card required to start. This allows you to test the bots with your actual customers and see the results before committing to a paid plan.
Are there any setup fees or hidden costs?
No setup fees for standard implementations. Our pricing is transparent with no hidden costs. You only pay the monthly subscription fee. Custom integrations or extensive customizations may have additional one-time fees, which are discussed upfront.
Can I change or cancel my plan anytime?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the next billing cycle. We don’t lock you into long-term contracts, though annual plans receive significant discounts.
How secure is my data with Andross AI?
We take security seriously with enterprise-grade encryption, secure data centers, regular security audits, and compliance with industry standards. All data is encrypted in transit and at rest. We’re SOC 2 compliant and follow GDPR guidelines.
Where is my data stored?
Data is stored in secure, certified data centers with multiple redundancies. We offer data residency options to meet regional compliance requirements. You maintain full ownership of your data and can export or delete it at any time.
Do you comply with privacy regulations?
Yes, we comply with GDPR, CCPA, and other major privacy regulations. Our platform includes features for data consent management, right to deletion, and data portability. We provide tools to help you maintain compliance with your customers.
Can I control what data the bots collect?
Absolutely. You have full control over what data is collected, how it’s used, and how long it’s retained. Our platform includes privacy controls and consent management features to ensure compliance with your privacy policies.
What kind of support do you provide?
We provide 24/7 technical support via chat, email, and phone. Our support includes bot optimization, troubleshooting, performance monitoring, and regular updates. Premium plans include dedicated account management and priority support.
How do you handle bot maintenance and updates?
We handle all technical maintenance, security updates, and platform improvements automatically. Bot performance is continuously monitored, and we proactively optimize responses based on conversation analytics and user feedback.
What happens if the bot can’t answer a question?
When bots encounter questions they can’t handle, they can seamlessly escalate to human agents, collect contact information for follow-up, or direct customers to appropriate resources. We continuously improve bot knowledge based on these interactions.
Do you provide analytics and reporting?
Yes, we provide comprehensive analytics including conversation volume, resolution rates, customer satisfaction scores, popular topics, and performance metrics. Reports can be customized and automated to help you optimize your customer service strategy.
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